A New version was released, how to Update the Plugin?

If you’ve received an Update notification and you want to update the plugin on the last version first you need to download the latest uploaded file from your CodeCanyon account: Go to: http://codecanyon.net/downloads The safest way to update the Plugin to a new version is via FTP Upload. Just download […]

How to Download a backup file?

Into your Restore tab you will find snapshots box for all your backups stored on Destinations. A “Download” button is available. Once is accessed the backup file will be prepared for downloading from your Destinations. Depends where is stored, the backup zip file may needs to be copied first on […]

Is not working, what I should do?

If something is not working into your Backup/Migration process have a closer look over Logs tab or/and over Debug Logs and check the System tab to identify what it may be the cause. How to use Debug Logs can be found on: How to use Debug Logs

How to proceed a simple Backup?

If you wanna proceed a simple Backup for begging there are few main steps that needs to be accomplished: Set a Destination. Be sure that is properly set. You may start with a Local one for a fist try. More details can be found on: http://help.wpindeed.com/superbackup/knowledge-base/destinations/  Create a new Snapshot [...]

Snapshot is not showing into my Cloud section

First check if you've followed exactly all the necessary steps for a proper Migration: http://help.wpindeed.com/superbackup/knowledge-base/how-to-proceed-a-migration/ Please, have a double check on: 1. The Destinations were set exactly the same (the bucket name and destination folder) 2. Be sure that the backup files (zip AND log) arrived there and they doesn't [...]

No Cloud migration

First check if you've followed exactly all the necessary steps for a proper Migration: http://help.wpindeed.com/superbackup/knowledge-base/how-to-proceed-a-migration/ Have a double check over the backup zip file (stored on your online Destination) and be sure that is available, properly stored and doesn't have some restrict permissions on it,

How to proceed a Clone or Migration?

The best way to proceed a Migration from Website 1 to Website 2 is to use the Cloud module where you don't need to download/upload any file and just to connect both websites on the same online Destination Are few main steps to follow: 1) Website 1(Source) Set an online [...]

System status on Red

System values are provided by Server side and it may be accurate or not based on Server permissions for investigate those values. Also, based on previous tests and estimations there are displayed specific warnings because some settings MAY affect the backup process. Still, those values and warnings are informative and […]

Error: Process Finish but file was not send

This Logs Message means that the backup process was completed but the backup file wasn’t sent to selected Destination. First, you should have a closer look over the Debug Logs: http://help.wpindeed.com/superbackup/knowledge-base/use-debug-logs/ Check your Destination settings or switch to another one for testing purpose

Cron is not working or is disabled

That means the Cron jobs are not active on your server/hosting. Crons are used by many plugins and WordPress itself for updates and other stuff. So, is mandatory to have the cron active there. Get in touch with your hosting provider and ask him to activate Cron on your Server.