If the registration form isn’t functioning correctly, follow these steps to identify and resolve the problem:
1. Verify Register Page Setup
Ensure that your Register Page is properly configured. Review the articles mentioned in the provided links to confirm that the setup is correct, here and here.
2. Check reCaptcha Settings
Ensure that reCaptcha is not set as a required field in the Custom Fields list without having the reCaptcha credentials properly configured. Refer to the linked article for guidance on managing reCaptcha settings.
3. Review TOS Field
If you’ve included a Terms of Service (TOS) field in the registration form, ensure that it’s not set as required without providing a label for it on the Registration Form page.
4. Disable Other Scripts
Temporarily deactivate other scripts, such as plugins and themes, to determine if any of them are causing conflicts with the registration form. You can refer to the Known Compatibility Issues for more information.
By following these guidelines, you can effectively troubleshoot and resolve issues with the registration form. This will ensure a smooth and user-friendly registration process for your website visitors. If you continue to encounter difficulties, consider seeking assistance from the support team for further investigation and resolution.
