Visits or referrals aren’t working

There can several reasons that the system may not track the visits and referrals properly. The most common cases are listed below:

  • Ensure that your Affiliate user is active and approved.
  • Ensure you or your affiliates are using a correct affiliate referral URL, along with the correct referral variable, and an active affiliate ID (or username).
  • Ensure that your Affiliate has a Rank assigned
  • Ensure that your Ranks are properly set with a right Amount
  • Check if there is not Offer that may restrict referrals for specific Affiliate or products
  • Ensure that you’ve activate the “Magic Feature” item for what you’re looking for. Ex: SignUp Referrals
  • Be sure that your Website and Browsers is able to manage Cookies. The Tracking system is based on stored cookies. You can check that into your Browser developer tools or Inspect Element section. You should find the referral cookie stored with “uap_referral” name
  • Ensure that you’ve no JS errors into your Website page. You can check that into your Browser developer tools or Inspect Element section
  • If you didn’t activate “Allow own Reference” magic feature be sure that you are not logged with the Affiliate account
  • Have a short test with all the other Plugins deactivated and with a Standard WordPress Theme

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